What is an agent?

AI agents can automate tasks and execute business processes on behalf of individuals or teams. They respond to triggers, connect to business data, and produce outcomes such as updates or customer responses. View this infographic to see how agents work and how organizations build them using Microsoft Copilot Studio.

Cloud native is now AI-native: Engineering production-ready AI

CNCF brought together a roundtable with experts in the cloud native ecosystem. This roundtable discussion explores the role of platform maturity, security by design, interoperability, and evolving cloud-native capabilities in production-ready AI. Connect with Support Nerds Inc. to discuss how these trends may influence your organization's technology strategy.

Agentic AI turning Zero Trust cybersecurity 'on its head' - Breaking Defense

Agentic AI raises an important security question: How should organizations authenticate and govern autonomous, non-human users? This Breaking Defense article explores why identity management, fine-grained permissions and policy enforcement are becoming central to Zero Trust strategies as AI agents gain greater autonomy. Read it for perspective on a cybersecurity issue likely to grow alongside agentic AI. Connect with Support Nerds Inc. to discuss how these trends may influence your organization's technology strategy.

74% of enterprises run AI in production, but half can't prove it pays off

Enterprise AI adoption has moved quickly, but proving business value remains difficult for many organizations. This MarketScale article examines the gap between production deployments and measurable ROI, along with related questions about governance, vendor dependency and data ownership. Read it for perspective on the management disciplines becoming more important as AI investments mature. Connect with Support Nerds Inc. to discuss how these trends may influence your organization's technology strategy.

What business leaders are getting wrong about AI's impact on entry-level jobs

AI is changing the tasks traditionally assigned to early-career employees, but that does not make developing new talent less important. This Fast Company article explores how organizations can redesign entry-level roles, use multigenerational teams and accelerate learning as AI handles more routine work. Read it for perspective on building future talent in an AI-enabled workplace. Connect with Support Nerds Inc. to discuss how these trends may influence your organization's technology strategy.

Transform Your Operations with an Autonomous ERP

Staying ahead requires agility and intelligent automation. The solution brief, "Transform Your Operations with an Autonomous ERP," outlines how Microsoft Dynamics 365 brings AI, machine learning, and autonomous agents together to automate processes and enhance scalability. Download the brief to explore the benefits of an autonomous ERP and contact Support Nerds Inc. to discuss next steps toward digital transformation.

Comprehensive Security in the Era of AI

Prepare your nonprofit for AI — securely. AI has the potential to transform your nonprofit operations, though security concerns may get in the way. The eBook, "Comprehensive Security in the Era of AI," shows how Microsoft 365 E3 helps you move forward. It outlines a three-step approach to AI readiness focused on strengthening security, increasing productivity, and improving management efficiency. Download your complimentary copy of the eBook to learn how to: - Build a Zero Trust security foundation with explicit verification, least-privilege access, and assumed breach principles - Streamline endpoint management to protect devices and data - Consolidate productivity and collaboration tools on a single, compliant cloud platform Discover how to prepare your nonprofit for AI while maintaining the security and control your mission requires. Complete this brief form.

AI in action:Creating better experiences with Azure AI apps and agents

Building AI solutions gets complex when models, infrastructure, and data are spread across multiple tools and platforms. This eBook shows how an integrated AI application platform simplifies development while helping organizations build scalable AI applications. Download the eBook to learn how Support Nerds Inc. and Microsoft can help you build a strong foundation for your AI strategy. Complete the short form.

AI security and Zero Trust

AI is reshaping both the threat landscape and how security must respond. This eBook explores how Zero Trust and AI work together to protect data, applications, and users with an adaptive, asset-focused approach. For practical guidance on improving security with AI and Zero Trust, download the eBook by filling out the form.

Get started with the Supplier Communications Agent for Dynamics 365 Supply Chain Management

Supplier collaboration can often slow production and create costly delays. The video, "Get started with the Supplier Communications Agent for Dynamics 365 Supply Chain Management," shows how Microsoft Dynamics 365 uses AI-powered agents to automate supplier communications, confirm deliveries, and identify potential disruptions early. Watch the video to see how automation streamlines your supply chain and contact Support Nerds Inc. for tailored guidance on Dynamics 365 solutions.

Life Without Barriers boosts data security, empowers human services with Defender, Purview, and Entra ID | Microsoft Customer Stories

Break through roadblocks to delivering nonprofit services. For nonprofits, fragmented security is a major roadblock to 'mission accomplished.' When Life Without Barriers faced it, it adopted Microsoft 365 E3, Defender, and Entra ID to unify protection. It shares its experience and the results it achieved in this customer story. Read the story for ideas on how you can use Microsoft 365 E3 and unified Microsoft Security identity, endpoint, and cloud apps to: - Reduce operational complexity - Empower efficient and secure collaboration - Maximize compliance

What are Microsoft 365 Copilot agents and how to use them | Microsoft

Bring AI automation into the flow of everyday work with Microsoft 365 agents. In this short video, you'll see what Microsoft 365 agents are and how they help retrieve information, automate tasks, and support business processes across your organization. Watch it to see what Microsoft 365 agents are and how they help streamline everyday work.

Wrtn Azure OpenAI Service Customer Story

When Ramp needed a faster way to process growing volumes of expense receipts across platforms, it adopted Microsoft Azure AI services. In this customer story, the company shares how the move enables it to process millions every month and save thousands of hours of manual work through automation. Read the story for inspiration.

The New Shape of Zero Trust for CISOs

As cyberthreats evolve, traditional perimeter-based defenses no longer suffice. This infographic highlights how a Zero Trust approach uses continuous verification and adaptive access to protect users, devices, and data across environments. View the infographic and the eBook embedded inside it to see how a modern security approach supports stronger protection.

Organize your week with Copilot Cowork

Organize your week around what matters. This video introduces Microsoft 365 Copilot Cowork and how it uses Work IQ to analyze meeting priorities, resolve scheduling conflicts, automate follow-up tasks, and book focus time. Watch the video to see how Copilot Cowork turns a busy schedule into a workable one.

Take a tour of the Microsoft 365 Copilot App

How AI capabilities come together in one experience. This video features a guided tour of the redesigned Microsoft 365 Copilot App and shows how integrated tools support smarter work: - Explore Copilot Chat for real-time assistance - Use Copilot Search to find answers faster - Create content with Copilot Create in one place To get a clearer view of the Microsoft 365 Copilot experience, watch this video.

Future of ERP: Empowering businesses and people with AI-guided productivity

Businesses that fail to adapt risk falling behind. The eBook, "Future of ERP: Empowering Businesses and People with AI-guided Productivity," highlights survey insights from 500 leaders worldwide on how ERP combined with AI strengthens decision-making, agility, and efficiency. Download the eBook today to explore actionable strategies for navigating change. Contact Support Nerds Inc. to discuss how Dynamics 365 can support your future growth.

Microsoft Secure Future Initiative (SFI) - Executive Summary, November 2025

Understand how security becomes part of everything you deploy. The "Secure Future Initiative" Executive Summary details Microsoft's company-wide commitment to Secure by Design, Secure by Default, and Secure Operations, outlining the concrete actions and measurable outcomes that strengthen protection across your environment: - Review progress across 28 engineering objectives - See how phishing-resistant MFA reached 99.6% adoption - Apply repeatable security patterns aligned to NIST To get practical security guidance backed by measurable progress, download the executive summary by completing the form.

Implementing Microsoft Security with Zero Trust

Managing access and protecting data becomes more complex as AI adoption grows. This whitepaper outlines how a Zero Trust strategy is one of the four key steps to having effective security for AI. For insights on stronger data protection and AI readiness, download the whitepaper by filling out the form.

AI in action:Creating better experiences with Azure AI apps and agents

From time-consuming workflows to time savings. The eBook, "AI IN ACTION: Creating better experiences with Azure AI apps and agents," showcases real-world use cases that demonstrate how AI apps and agents automate complex business processes. Download your complimentary copy to see how you can use AI apps and agentic AI in Azure to do more by: - Reducing document drafting from 40 hours to minutes - Saving up to 25 hours per case with embedded generative AI - Streamlining workflows with Azure AI Search and Document Intelligence For practical AI use case insights, complete this short form.

Vera Bradley designs efficiency and better customer experiences with Dynamics 365 | Microsoft Customer Stories

When finance operations are complex, innovation slows down. This customer story highlights how Vera Bradley streamlined its financial systems with Dynamics 365, creating space to focus on customers and deliver stronger experiences. Read the story to see what's possible, and contact Support Nerds Inc. to explore how Dynamics 365 can help your organization achieve the same results.

Turn Data into Insights with Microsoft 365 Copilot

Accelerate the data-to-decision path. Watch this video to see how Microsoft 365 Copilot helps you prepare smarter by: - Revealing insights hidden in everyday data - Improving deal preparation with AI assistance - Keeping your focus on high-impact opportunities

The Forrester Waveâ„¢: Zero Trust Platforms, Q3 2025

Choose the right Zero Trust platform based on validated, independent research. "The Forrester Waveâ„¢: Zero Trust Platforms" evaluates the 10 providers that matter most and reveals how they compare across key capabilities and strategy. This report shows why Microsoft is recognized as a Leader and will help you: - Make a confident platform decision with side-by-side provider comparisons - Validate your Zero Trust investment with third-party recognition - Reduce security gaps by aligning your roadmap to proven, enterprise-ready capabilities To gain clarity on leading Zero Trust solutions, check out the report.

Wrtn Azure OpenAI Service Customer Story

See how AI moves from concept to production. The video, "Wrtn Azure OpenAI Service Customer Story," highlights how Wrtn Technologies uses Azure OpenAI Service to: - Apply advanced models in real products - Scale AI workloads on Azure infrastructure - Support product innovation with enterprise-ready AI Watch the video to see how innovation thrives when production AI comes together in Azure.

The New Shape of Zero Trust

Security no longer starts and ends at the network edge. This infographic outlines how a modern Zero Trust approach replaces perimeter-based thinking with continuous verification, least-privileged access, and an assume breach mindset. View the infographic to learn the basics of Zero Trust.

Microsoft 365 Copilot: Skills in Copilot Cowork

This video walks through Skills in Microsoft 365 Copilot Cowork, the reusable custom capabilities you create to handle role-specific tasks and workflows. Instead of prompting from scratch each time, you define how the work should be done once, then reuse it. Watch the video to see how Skills make Copilot Cowork more useful the more it learns about your role.

WSP empowers engineers and scientists with Microsoft 365 Copilot | Microsoft Customer Stories

See how AI adoption at scale drives measurable productivity gains. This customer story highlights how global services firm, WSP, expanded Microsoft 365 Copilot across its global workforce to support modernization and empower engineers and scientists. Read the customer story to explore results, including; - Higher reported productivity among Copilot users - Potential for accelerated project validation cycles - More time for innovation and collaboration For ideas on how large-scale Copilot adoption can elevate performance at your organization, read the customer story.

PwC scales GenAI for enterprise with Microsoft Azure AI | Microsoft Customer Stories

Scale generative AI with security and confidence. The customer story, "PWC scales GenAI for enterprise with Microsoft Azure AI," shows how PwC built a scalable and secure GenAI architecture to support widespread adoption and innovation. Read this customer story to see how you can: - Enable enterprise-wide GenAI access for employees - Increase productivity with proprietary AI-powered tools - Build scalable, secure AI architecture on Azure

New Agents in Microsoft Purview

Security teams often face alert overload and hidden data risks. This video shows how Microsoft Purview agents, powered by Security Copilot, help you focus on what matters most. Watch how the Data Security Triage Agent prioritizes incidents and how the Data Security Posture Agent surfaces risks through natural language queries.

More about us

Support Nerds Inc. equips businesses with effective technology hardware, software, and solutions including IaaS and PaaS. With mindful strategies, we help organizations reduce costs, manage IT challenges, and safeguard critical data. Our services, customized to your business needs, foster increased security and power for data services, backed by superior cloud services for an improved customer experience. Trust in Support Nerds Inc. to reshape your digital strategy, optimize business operations, and prepare for future growth.

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